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If you are a current customer of Versatrans training programs,
we would love to hear from you! Click
here to give us your feedback on your training experience!
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If you are a current customer, we would love to hear how we could make Versatrans products and services better! Click here to give us your suggestions!
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Tyler's Versatrans Support Offerings
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If you have created a Versatrans Routing & Planning
custom report that you think may be of value to another
district then please let us know as these reports can
be made available to other clients via the Versatrans
Knowledgebase [read
more]
The Report Editor Utility will
no longer be available or supported with the introduction
of Versatrans Triptracker v9.15. This version is scheduled
for release in the spring of 2010 [read
more]
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Versatrans Knowledgebase
Use this area to download program updates, and search for answers to your frequently asked questions.
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Go to Versatrans Knowledgebase
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Instructional Videos
& How To Documents
These on-line videos and How To documents will
guide you through specific tasks in Versatrans
Routing & Planning.
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Go to Instructional Videos & How To Documents
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Online Support (via GoToAssist)
Through this Internet technology we are able to see your computer's desktop and even take control of it in order to get you through any support issues that might come up. We also provide Online Discovery Training using the same technology.
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Join Online Support Session
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Client/Support Data Exchange Portal
This portal allows clients to post and
retrieve their data when working through issues
with Versatrans Technical Support. Clients will
use their Versatrans Knowledgebase login and password
to enter the secure area.
The link to the right will redirect you to the
secure data exchange portal created through RhinoSoft.com.
If you are experiencing problems connecting to
the site add https://datapost.versatrans.com as
a Trusted Site in Internet Explorer by going to
Tools>Internet Options. Select the Security
Tab, highlight Trusted Sites and click the Sites
button. Copy and paste https://datapost.versatrans.com
into the "Add this website to the zone:"
field and click the Add button. If you have any
additional problems contact Versatrans Technical
Support at 800.775.5556.
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Go to Data Exchange Portal
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E-mail Versatrans Support
E-mail us at versatrans.support@tylertech.com with any questions or comments. Make sure to include your name, district name, telephone number and a detailed description of the issue you are experiencing. |
E-mail Versatrans Support
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